Representative II, Customer Order Management

What Customer Order Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Job Summary
Responsible for providing the Cardinal Health’s internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market.

Responsibilities

• Responds promptly and professionally to customer inquiries regarding pharmaceutical products and services (order status, discrepancies, pricing/product inquiries, complaints, returns)

• Provides accurate information about product availability, pricing, and delivery timelines

• Manages a high call volume with precision and efficiency

• Collaborates with internal teams to resolve customer issues, such as order discrepancies or product complaints

• Communicate proactively with customers to provide updates on order status and any potential delays

• Maintains operations by following policies & procedures

• Maintains customers confidence and protects operations by keeping information confidential

• Contributes to team effort by accomplishing related results as needed

• Adheres to departmental service levels and KPI’S

• Adapts to new assignments and working in a fast-pace changing environment

• Identifies opportunities for continued process improvement

• Assists with new hire training/shadowing as needed

Qualifications

• 1-3 years of experience, preferred

• High school diploma, GED or equivalent work experience, preferred

• Customer service experience within the pharmaceutical or healthcare industry, preferred

• Professional telephone skills and proficiency in order entry, preferred

• Proficient in using CRM (Customer Relationship Management) software and other relevant customer service tools, preferred

• Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook) 

• Strong communication and interpersonal skills

• Detail-oriented with excellent organizational and multitasking abilities

• Ability to work collaboratively in a team-oriented environment

• Problem-solving skills to address customer issues and ensure customer satisfaction

• Demonstrated capacity to thrive in an autonomous work environment, consistently delivering a high-quality result with efficiency

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on complex and unusual problems

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. 

• Download speed of 15Mbps (megabyte per second) 

• Upload speed of 5Mbps (megabyte per second) 

• Ping Rate Maximum of 30ms (milliseconds) 

• Hardwired to the router 

• Surge protector with Network Line Protection for CAH issued equipment 

Anticipated hourly range: $15.00 per hour - $21.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 10/28/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.