Analyst, IT Client Services - RCS

Duties and Responsibilities:

Onboarding 

• Open/Update/Assign/Resolve REQUEST in Service Now and monitor ticket queue

Operational

• Open/Update/Assign/Resolve incidents in Service Now
• Performs proactive and reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them before they occur
• Identifies possible solutions to a variety of technical problems
• Provide advanced on-site/remote IT client support. Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, and associated peripherals.
• Provides first level support and troubleshooting for Audio Visual issues

• Provide support and isolation details to Senior RCS

• Monitor assigned Incident tickets

• Work with Senior RCS and other EIT teams for remote site infrastructure projects, perform physical implementation, and conduct the build-to-run transition to Service Desk and RCS teams
• Test, and develop current Workstation images.
• Test and evaluate applications for workstation distribution.

• Ensure all IT asset for repair and maintenance are properly communicated and RMA process is established.

Off-Boarding

• Ensure to collect all company-issued devices such as phones, laptops, desktops, and other IT asset peripherals
• Responsible in assuring that the accountability of the user has been performed on the RCS Clearance Sign-off

• Assign/Update asset inventory accurately
• Participate in preparations of IT asset disposal/Wiping/Destruction

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 1-2 years experience in IT Site Support role.
• Preferably with experience in Hardware/Software troubleshooting.
• Fresh graduates of any IT related course are welcome to apply.
• Willing to work in BGC and on shifting schedule

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.