Specialist, Customer Order Management

Qualifications

Internal 

•    Minimum 1 year in current role
•    Currently a B3, B4 or P1
•    Minimum of 3.0 / Meets rating in last Performance Review

External
•    Bachelor's degree required 
•    U.S. customer relationship management experience, preferred 
•    Intermediate analytical, problem solving, critical thinking and proactive investigative skills 
•    Strong communication skills (verbal & written) 
•    Ability to follow SOPs and detail oriented 
•    Intermediate Excel and Outlook skills 
•    Basic SQL knowledge - ability to run and modify queries (Preferred) 
•    Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.) 
•    Ability to work in a collaborative environment
•    Ability to handle a fast-paced transactional environment 
•    3+ years experience in related field 

What is expected of you and others at this level 
•    Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks 
•    Identifies possible solutions to a variety of technical problems and takes actions to resolve 
•    Applies judgment within defined parameters 
•    Receives general guidance may receive more detailed instruction on new projects 
•    Work reviewed for sound reasoning and accuracy 

Job Responsibilities and accountabilities 
•    Allocates freight charges to a single General Ledger (GL) or Cost Center (CC) for ease of accounting 
•    Connects the freight charge to the product invoice 
•    Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail, in order for transaction to be invoiced to customer  
•    Research exception lines - Identify and root cause customer specific behaviors 
•    Develop solution(s) to fix issue(s) 
•    Participate in daily/weekly billing team meetings to review metrics, open issues etc.  
•    Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals  
•    Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. 
•    Possesses understanding of service level goals and objectives when providing customer support. 
•    Demonstrates ability to respond to non-standard requests from vendors and customers. 
•    Possesses strong organizational skills and prioritizes getting the right things done.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.