Remote Customer Service Specialist

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Qualifications

  • Bachelor’s degree preferred or equivalent work experience
  • Previous experience preferred
  • Strong communication skills
  • Previous Call Center Experience

Accountabilities

  • Provide overall customer service within a call center environment meeting performance metrics such Quality; Adherence; Conversion.
  • Manage outbound customer calls, specifically for brand new customers and customers using a diabetic medical device.
  • Collaborate with inbound teams on best practices and process.
  • Responsible for aiding with order entry.
  • Focus on efficiency, communication, and exhibiting success in a fast-paced environment.
  • Demonstrates a customer-centric advocacy mindset.

What is expected of you and others at this level

  • Applies basic concepts, principles, and technical capabilities to perform routine tasks
  • Works on projects of limited scope and complexity
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Develops competence by performing structured work assignments

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.