Engineer, IT Client Services - Microsoft Exchange

Job Description Summary

This role will perform systems engineering tasks related to project delivery and 3rd-tier support of Cardinal Health's productivity and collaboration technologies used by 40,000+ associates globally. The Client Productivity and Collaboration team supports all aspects of Office 365 and other business productivity tools used by the company.

Areas of focus for this role include being a subject matter expert in productivity solutions for the company, design and execution of medium to complex projects and tasks, streamlining and optimizing business processes using the productivity and collaboration tools, troubleshooting and support of complex issues, maintaining documentation, and training/mentoring clients within the organization as well as team members. This role is a subject matter expert. This is a highly cross-functional role that will be exposed to a wide variety of platforms and integrations.

Job Description

IT Client Services provides Tier 1-3 support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues.  IT Client Services maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. The IT Client Services organization is responsible for end user compute engineering, virtualization, meeting technologies, and productivity/collaboration engineering.

The specific responsibilities of this role include:

  • Deliver subject matter expertise of Office 365 and other related productivity and collaboration technologies supported by Cardinal Health
  • Emphasis in architectural design, migration, security, management and support of implementations.
  • Demonstrate consultative capabilities by providing value added information and complex solutions to clients for connecting technology and the business value of Office 365.
  • Drive Office 365 adoption and lead technical effort to deliver productivity and collaboration solutions to the business.
  • Lead and participate in ongoing Office 365 governance and strategy discussions.
  • Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions.
  • Help troubleshoot complex issues escalated from less experienced team members.
  • Document system configurations, standards and procedures.
  • Mentor and cross-train other team members.
  • Occasional night/weekend work to support project initiatives
  • Participate in 24/7 oncall rotation
  • Perform other duties as assigned.

Strong knowledge and experience in the following technologies:

Office 365 tenant administration and configuration

Email solutions: Exchange Online; Exchange 2016

Email Security solutions: Cisco Email Security Gateway; ProofPoint; Defender for Office 365

File sharing and collaboration tools (OneDrive for Business; Teams; SharePoint;

Identity solutions and governance:  Active Directory Federation Services; Microsoft Entra; Entra Connect; Entra application registrations; Entra Application Proxy; RBAC Permissions

Microsoft Office (desktop; web; mobile clients)

Compliance solutions:  Microsoft Purview; Data Loss Prevention, Archiving, eDiscovery

Microsoft Defender for Office 365

PowerShell Scripting and API Programming

Telecom knowledge (Skype for Business; Skype Online; Teams; Zoom) is a plus

Office 365 data migration tools such as Quest and ShareGate is a plus

Whiteboarding and Visual Diagramming tools such as Visio and Lucid Suite is a plus


Bachelor in Computer Science or in related field or equivalent work experience

8+ years of experience in an enterprise environment supporting productivity and collaboration technologies including Office 365 tenant administration, Microsoft Exchange, Microsoft SharePoint, Microsoft Teams; OneDrive for Business; Windows Server, Active Directory, Zoom, and Active Directory Federation Services; Microsoft Entra; Microsoft Purview; Microsoft Defender

4+ years of experience with Windows PowerShell scripting and other scripting skills and/or programming skills used to automate processes and reporting

Strong knowledge of server platforms, storage infrastructure, and networking protocols.

Industry certifications such as MCSE, MCSA, MCF, MCE, MOS, Server+, Network+, A+ are not required but highly preferred.

ITIL Experience

Excellent research and troubleshooting skills

Detail oriented, organized, self-motivated, and self-sufficient.

Able to work independently and with others.

Strong business writing and verbal communication skills.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.