Customer Service Representative

Shift: Monday – Friday 9:00am-5:30pm

Location: Whitestone, NY
 
Customer Service Representatives are responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution

What is expected of you for success in your role

  • Demonstrates working knowledge of product/service features and how products are used in customers' businesses
  • Demonstrates working knowledge of business practices and procedures
  • Evaluates customer requests and ensures proper action is taken with minimal supervision
  • Provides appropriate level of customer support on moderately complex customer issues
  • Coordinates problem resolution
  • Documents product/service issues and resolution techniques for the benefit of the team
  • Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
  • Resolves routine problems/issues

Qualifications

Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces

  • Ensures that customers have a positive experience; commits to meet or exceed customer expectations
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
  • High school diploma/GED
  • Prior computer experience using Microsoft Office systems preferred

Accountabilities in this role

  • Placing orders via phone/email/fax
  • Running customer reports
  • Working closely with the Distribution Center and Kinray Sale Representatives
  • Answer incoming phone calls from customers
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
  • Respond to customer questions and problems
  • Contact customers to inform them of additional information or payment needed


 

New York City Metro Area

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.