Pharmacy Support Specialist

Work Schedule:

• Monday - Friday, 9:00am - 5:30pm
• Schedule subject to change depending on business needs
• Position is initially on-site for training but could change to a hybrid role in the future

Anticipated hourly range: $17.90 per hour - $25.60 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 02/11/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

What Pharmacy Support Specialist contributes to Cardinal Health
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service retail customers.

Pharmacy Support is responsible for performing clerical functions to support retail or health system pharmacy business operations. The Pharmacy Support Specialist is supporting Edgepark Pharmacy located in Twinsburg, OH focused providing excellent customer service to pharmacy patients.

Responsibilities

• Answers inbound pharmacy customer phone calls for a mail order Durable Medical Equipment (DME) pharmacy
• Can handle high volume of customer calls
• Sets up patient profiles, collects payment information, patient eligibility, etc.
• Can transfer calls when appropriate to pharmacy team
• Reports to Senior Technician for daily goals and assignments
• Adheres to standards set for phone metrics and is evaluated on performance
• Is friendly, knowledgeable and customer oriented

Qualifications

• 1-3 years of customer service phone/call center experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Pharmacy Technician preferred, but not required
• Durable Medical Equipment (DME) experience preferred, but not required

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Adheres to goals and metrics established by supervisor or senior peers

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.