Analyst, IT Client Services

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

Responsibilities

• Individual will have a support role. This includes after hour and weekend support as required.
• Periodic travel to support business initiatives is required.
• Installs/removes/configures hardware, software and applications.
• Replaces and rebuilds hardware components as needed.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Provides support via in-person, phone, or remote methods.
• Ability to work independently or via a team collaboration process.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
• Requires the ability to lift, carry, push or pull a minimum of 50 pounds without assistance.

Qualifications

• 0-2 years of experience, preferred
• Two-year degree in Computer Science, related field or equivalent work experience preferred.
• Experience supporting multi-platform environments including the following: Windows 7, Windows10, Windows 11, Microsoft products, Android, iOS preferred.
• Basic understanding of network topologies: Ethernet, Wireless, Segmentation and TCP/IP protocols preferred.
• Moderate knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Basic knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, iPads and scanners.
• Excellent interpersonal, organizational and follow up skills required.

What is expected of you and others at this level

• Applies concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Works with minimal degree of supervision. Has latitude to make decisions in exceptional circumstances within established guidelines.
• Follows established procedures to resolve readily identifiable technical problems
• Develops competence by performing structured work assignments
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range:  $24.50 - $36.64

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 1/18/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.