Supervisor, Customer Service Ops - Canada CS

Your contributions to the organization:

• Ensure department is properly trained and staffed to complete all tasks in a timely manner
• Assign team tasks that effectively utilize team skills and expertise
• Represent customer service in cross functional meetings, projects, and escalations
• Support team for phone, email and/or task evaluations for accuracy and provide coaching
• Lead team huddles and provide team performance overviews and process updates
• Ensure process and training documents are updated as needed and employees are trained 
• Establish department goals and employee development plans that drive personal and organizational success
• Creating an exceptional customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada
• Other duties as required to maximize customer relationships by providing consistent responsive information

Qualifications and Core Competencies 

• Open to CHIP employees (existing M1s, P-levels, and B4)
• Not under a prescriptive period for any disciplinary action stipulated in the Employee Handbook
• Preferably with experience as POC of a team
• Core Competencies: Customer Focus, Written and Verbal Communications, Functional/Technical Skills, Time Management, Action Oriented, Decision Quality, Dealing with Ambiguity, Informing Others, Approachability, Managing and Measuring Work, Developing Direct Reports  

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures. Ensures employees operate within guidelines.
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.