Accounts Receivable Insurance Collector

What Collections contributes to Cardinal Health

Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners.

The Insurance Follow-up Collector generates revenue by monitoring and pursuing payment on all unpaid and delinquent accounts in a timely manner; serving as a liaison between the Provider, Payors, and Patient with regards to payment collections; and maintaining daily and monthly productivity goals to maximize cash flow.

Essential Functions:

• Verification of insurance benefits if missed by front office
• Able to research denied CPT codes with comparison to the LCD/NCD requirements
• Effectively identifies trend that inhibit timely payment
• Work average of 50 to 100 denials per day based on supervisor requirements and accounts assigned
• Works closely with insurance carriers for reimbursement requirements to ensure payment
• Reviews outstanding AR accounts and contacts insurance for reimbursement explanation.
• Provides clear and accurate documentation of all contacts with any internal or external persons concerning patient accounts
• Quickly becomes familiar with duties and performs them independently, accurately, efficiently, promptly, recognizing their importance and relationship to patient care
• Consults with appeals department for disputed / denied claims.
• Works / Understands electronic claim interchange
• Understands life cycle of primary and secondary claims
• Maintains front office support relationship
• Takes incoming calls from insurance carriers and patients
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Qualifications and Education Requirements

• Minimum 2 years experience in Insurance follow-up preferred
• Understanding of managed care contracts and fee schedules, including Medicare and Medicaid
• Experience with computerized billing software and interpreting EOBs
• Working knowledge of ICD-9/ICD-10, CPT, HCPCS, and CPT coding

Preferred Skills

• Knowledge of medical terminology
• Familiar with Chemotherapy and Radiation Billing

Required Competencies

Ability to work in a team environment and be able to multi task. Strong Business and Organizational Competence.  Exceptional Customer Service Skills.  Strong functional Competence. Interpersonal Skill Competency. Stress Tolerance. Initiative. Adaptability. Accountability. Integrity. Self-Confidence. Time Management Skills with an emphasis on multi-tasking. Ability to maintain a professional, polished image. Ability to communicate effectively, both written and verbal.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.