Sr Rep, Master Data Customer Service

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. We aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare.

Job Summary

The Senior Representative, Customer Service Operations (Master Data) will maintain consistency & accuracy of customer master data in existing systems. This position will also be responsible for the implementation of new systems and add-ons to support the SAP Selling Entities in EMEA as well as support the Global Customer Master team to establish efficiency improvements in the processes/systems to support and provide value to business requirements. The Master Data EMEA specialist is a key driver of successful downstream Order-to-Cash processes including accurate shipping and invoicing.  Due to central nature of MD, role will partner with various Cardinal Health functions (especially IT, Pricing, EDI and Commercial teams).  Scope of responsibilities will include customers purchasing existing products sold in EMEA as well as business and product expansion.
 

Work Schedule: Monday - Friday 5PM to 2AM MNL

Responsibilities

• Deliver optimized master data services to internal and external customers.
• Maintain accurate customer master data for all EMEA customers including billing & shipping addresses, customer type/segment information, term and credit set up, etc.
• Validate and create customer account data with information provided by Field Sales, Customer Service, and other internal teams.
• Revising Master Data according to established policies and desktop instructions (SAP, etc.).
• Assist with customer master consolidation and hierarchy creation projects.
• Identify opportunities to improve processes and procedures.
• Review and audit of Master Data documentation.
• Applies corporate rules and best practices when reviewing requests to identify errors in global data fields and rejects, escalates or remediates errors.
• Multi-task in a multi-functional environment while maintaining service level targets.
• Supports, implements and enhances customer master data governance rules, standard operating procedures (SOPs), naming convention and other enterprise data standards.
• All other duties as assigned

Qualifications

• 3-6 years of experience
• Experience in CMD area, Healthcare experience a plus.
• Effective in structuring, analyzing and understanding data
• Knowledge of SAP and MS Excel

INTERNAL:

• Open to CHIP employees (existing B2, B3) for a minimum of 12 months to be eligible to apply for this position.
• Not under a prescriptive period for any disciplinary action stipulated in the Employee Handbook  
• Performance Rating: Achieved or higher
• With background in CMD

What is expected of you and others at this level

• Must be determined and flexible with a positive outlook.
• Good written and verbal communication skills
• Strong attention to detail with the ability to understand the importance of accurate data entry.
• Enthusiasm for working with master data
• Logical, process-based approach to problem resolution.
• Able to build and maintain effective working relationships with other teams that support the delivery of quality work
• Demonstrates ownership of assigned responsibilities with a confident, independent and determined attitude.
• Strict, disciplined approach to work which includes outstanding process awareness and respect for procedures.
• Ability to work well as a part of a team and independently.
• Willing to work under pressure to meet deadlines.
• Meticulous in executing work instructions and delivering completion targets.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.