Senior Specialist, Account Management

What Account Management contributes to Cardinal Health 

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. 


Accountabilities in this role  

  • Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs  
  • Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service 
  • Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives 
  • Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
  • Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
  • Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives 
  • Track, measure, and report key performance indicators monthly 
  • Build and maintain long-term trusted relationships with customer to support retention and growth of the account  


Qualifications 

  • Bachelor’s degree or equivalent experience, preferred 
  • 2-4 years professional experience; direct customer facing experience preferred 
  • Strong communication skills 
  • Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook) 
  • Demonstrated ability to work in a fast-paced, collaborative environment  
  • Highly motivated, creative, able to operate effectively within a team 
  • Travel expected to be infrequent as deemed necessary (could vary by position) 
  • Customer/vendor credentialing is required (this may include vaccinations).  More details will be provided during if you are selected for an interview.  


What is expected of you and others at this level  

  • May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements. 
  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks 
  • Works on projects of moderate scope and complexity 
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve 
  • Applies judgment within defined parameters 
  • Receives general guidance may receive more detailed instruction on new projects 
  • Work reviewed for sound reasoning and accuracy 

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.