Senior Representative, Customer Order Management

What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Accountabilities in this role 

Responsible for order entry

Responsible for inbound and outbound customer calls

Research and resolve order issues

Process customer orders, follow up as necessary

Customer-service role in a call center environment

Qualifications

• High school diploma
• Prior computer experience using Microsoft Office systems required
• Ability to balance multiple priorities and multiple client orders
• Strong communication skills
• Strong organizational skills

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.