Representative II, Customer Service Operations

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Hours required for this role are 9:30am-6pm Monday-Friday and occasionally Saturdays from 9:00am - 3:00pm

(5-week mandatory formal training period, 8:30am-5pm Monday-Friday)
 

**Sign-on bonus incentive**

DAY 1 benefits

DAY 1 401k match

23 days of PAID TIME OFF per year

Onsite fitness center and restaurant lunch service

Work from home opportunities with demonstrated good performance

Accountabilities

The Customer Care Specialist is responsible for performing all tasks relative to taking the customer’s information, including, but not limited to, order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction.

  • Answer incoming phone calls from customers, caregivers, and applicable referral sources
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
  • Respond to customer questions and problems
  • As applicable, take walk-in orders for the receptionist
  • Follow up on refused orders and orders that are returned without notification with customers and referrals
  • Process returns or exchange of product
  • Contact customers to inform them of additional information or payment needed
     

Qualifications

  • High school diploma
  • 2-4 years experience
  • Prior computer experience using Microsoft Office systems required
  • Great communication skills
  • Attentively listen to customer’s needs and see a situation from someone else’s viewpoint
  • Strong integrity, discretion with sensitive information and confidentiality 
  • Detail oriented
  • Ability to navigate through various external network systems
  • Ability to multitask (i.e., keyboard typing, phones, etc.)
  • Critical thinking skills

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
     

**All offers are contingent on passing a background check and hair follicle drug test**

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.