Health Systems Clinical Manager (Tewksbury)

Job Objective

This position reports to the HSDOP, Director of Pharmacy Operations and Account Management, and Cardinal Health Clinical Director for Cardinal Health. Cardinal Health Director of Pharmacy Operations and Account Management and Clinical Director is the primary point of contact. The Health System Clinical Director must have a Pharmacy degree from an accredited school of pharmacy, licensed and in good standing in the Commonwealth of Massachusetts. System Clinical Director may also be eligible for licensing in the Commonwealth of Massachusetts with license secured within a timeframe agreed upon prior to hire by Cardinal Health.

  • Plan, organize and direct all functions of the MSOPS pharmacy clinical services. Maintain a professional presence throughout the system including communications with pharmacy staff and MSOPS leadership. Provides direction to the HSDOP and Clinical Manager regarding management of clinical programs and initiatives within the health system that enhance patient care and patient outcome, reduce adverse events, and improve financial performance
  • Ensure that DOPs and Clinical/Operations Pharmacist maintains the health system clinical programs and therapeutic initiatives
  • Provides clinical education, support and leadership
  • Interfaces with client, medical staff, administrative personnel, DOPs and clinical managers
  • Assists HSDOP and CM with recommendations for management of the cost of sales within the facility
  • Assure pharmacy services and activities are carried out to meet goals and standards of both Cardinal Health and MSOPS as defined by the RFR


  • Oversight of development, maintaining, and updating of pharmacy Policy and Procedure manual for the system within PolicyTech.
  • Active participation in system P&T committee and all other facility P&T committees as defined by MSOPS assuring (but not limited to) the following items are part of the committee meetings: current drug trends, formulary additions, formulary deletions, annual formulary approval, non-formulary drug use, drug shortages, cost control initiatives, updates to the Policy and Procedure manual, annual review of order sets and protocols, black box warning, ADR reporting, pharmacy intervention reporting, controlled substance audit reporting, automation reporting.
  • Participate in develop and maintenance an Antimicrobial Stewardship program, in conjunction with multidisciplinary team members.
  • Participate in MSOPS committee meetings necessary to enhance practice and patient care.
  • Achieve acceptable scores as defined by Cardinal Health on operations assessments/audits (PPA, Regulatory, Accreditation, BOP, etc.).
  • Define and manage the activities and performance of pharmacy leadership team and pharmacy staff.
  • Recruit, hire, retain, and separate employees using Cardinal Health policies and procedures.
  • Arrange/conduct hospital and pharmacy orientation for new hires within 60 days.
  • Develop and implement a training and competency program for all staff and maintain records of those completed competencies.
  • Assure approval of MUE criteria, perform MUE, and report results in committee meetings.
  • Assure development and implementation of a process for all drug recalls.
  • Adheres to facility and departmental policies and procedures. Complies with all requirements related to risk management, safety, security, fire, and infection control. Complies with all applicable state, local and federal regulations.
  • Develops system-based econotherapeutic (ET) programs. Sets clinical goals for each facility within the system.
  • Responsible for the Clinical section of the Pharmacy Performance Audit.
  • Provides direction by assisting with development of action plans for the facilities within the system to meet ET goals.
  • Utilizes the Clinical Manager Report (CMR) as an objective tool to set goals and evaluate clinical program activity.
  • Utilizes DCOA as an objective tool to work with specific Medical Staff Departments or Utilization Management Teams to improve medication utilization.
  • Develops professional relationships and communicates effectively with healthcare practitioners and facility administrative personnel.
  • Ensures clinically related quality improvement programs (i.e., ADRs) meet all proprietary, regulatory, and accreditation standards.
  • Prepares clinical reports for the Account Team Clinical Director and client as required.
  • Provides direction in hospital formulary management and serves as a consultant regarding P&T topics.
  • Serves or actively participates on applicable system committees.
  • Coordinates pharmacy school teaching and residency programs within the health system.
  • Ensures that information from Clinical Team is disseminated to each facility and that information requested by the Clinical Team department is submitted in a timely manner by each facility within the system.
  • Provides guidance to the HSDOP in the submission of success stories.
  • Provides clinical support to facilities without a clinical manager or when clinical manager is unavailable.
  • Participates in the recruitment and hiring process.
  • Ensures that reports for the pharmacist intervention program and clinical services are complete.
  • Coach/manage/train.
  • Ensure that a leadership development program is in place for key pharmacy staff.
  • Provides clinical education support for each facility in the system by conducting in-services or workshops on corporate initiatives and identified problem areas.
  • Understanding and Accountability of/for the requirements and all deliverables of the RFR/Contract and all attachments: Reports and Hours of operation and coverage by management team to include weekends/holidays.

Additional Accountabilities

  • Maintains safety-integrity-professionalism of pharmacy at all times including communication with coworkers
  • Provide in-services to pharmacy staff and facility professional staff
  • Perform special projects as requested
  • Perform as Staff Pharmacist as needed
  • Other duties and work scheduled as assigned to assure continuity of service to MSOPS


  • Current license to practice Pharmacy in state and maintains all required CE
  • Graduate of college of Pharmacy accredited by ACPE or equivalent preferred
  • Previous Cardinal Health pharmacist experience or previous DOP/manager experience
  • Training and proficiency in age specific therapies for all patients serviced: behavioral, corrections, pediatric, adolescent, adult and/or geriatric

Preferred Skills

  • Effective interpersonal skills
  • Ability to prioritize
  • Supervisory skills
  • Pharmacist skills
  • Presentation skills
  • Negotiation skills
  • Financial management skills
  • Stress Management skills

What is expected of you and others at this level

  • Customer oriented at all times - must be diplomatic
  • Manage diverse workforce
  • Pressure to perform in emergency situations
  • Overall decision-making responsibility
  • Constant interruptions
  • Ability to handle multiple projects

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.