Enterprise Project Management Consultant, Customer Optimization Services

What Business Development- Major Accounts contributes to Cardinal Health

Business Development - Major Accounts is responsible for driving sales and services to new and existing customers. Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives. Builds and maintains relationship with key decision makers or potential influencers. Involves a longer sales cycle.

Accountabilities

  • Cardinal Health’s Optimization Services team provides consulting, project management, data analysis, and labor augmentation services to healthcare providers. Our team is focused on improving customers’ inventory management practices. 
  • The Enterprise Project Management Consultant (EPMC) is a manager-level position within the Optimization Services Consulting and Project Management Team. The EPMC is responsible for providing oversight of and performing tasks associated with the execution of large customer projects, as well as the daily oversight and leadership direction of one or more project management teams supporting the same customers.
  • The EPMC is anticipated to travel 80% of the time (Monday through Thursday weekly), with the potential for Friday travel on occasion. Projects vary in length, from one week to greater than 12 months.  Onsite customer work generally occurs Monday through Thursday weekly, requiring at least 40 hours of billable time to the customer.  Typically, but not always, Fridays are home-office days.
  • The EPMC is responsible for managing their project resource team's deployment schedule, assigning the project tasks, providing coaching and feedback based on observations, and serving as the first point of contact for the customers they serve. The EPMC will also be required to interact with other Cardinal Health internal sales teams, Human Resources, customers, our legal counsel, and finance teams as it relates to their projects and direct reports.  
  • The successful EPMC is a skilled project manager and team leader, has extensive knowledge of hospital supply chains in all areas of the hospital, ASC’s, and physician offices, is a self-starter, has excellent communication skills, is well organized, and is comfortable and experienced in contacting and conversing with senior business executives, clinicians, and materials management personnel. A successful EPMC will possess a demonstrated ability to develop strong business relationships, have a collaborative approach in a team environment, possess strong interpersonal and communicative skills, and hold themselves accountable to the highest level of standards.
  • A key requirement of the role is to conduct business dealings with customers in a way that creates a superior customer experience, starting with initial discovery discussions through to flawless execution of the scope of work.  Commitment to deadlines and outcomes is critical. Integration into the larger WaveMark™ Supply Management and Workflow Solutions business unit will be a key focus for this role, as our largest project work is often tied to preparing customers who are implementing the WaveMark™ solution.

Additional Responsibilities

  • Accountability for customer billing, team’s travel budget, and monthly reporting. 
  • As needed, participate in selling activities with the sales team, to include customer presentations, sales visits, ROI development, and more. 
  •  Facilitates strategic decisions to optimize the implementation specific to the management of scope, financials and schedule.
  • Resolves conflicts across project team members and customers.
  • Manages and directs the discussion with the project team and customers to define scope and project requirements.
  • Influences internal and external customer expectations to ensure that expectations are aligned.

Qualifications

  • Lean Six Sigma Green Belt or Black Belt certification or PMP certification preferred.
  • Minimum of 5 years’ experience in healthcare settings which includes at least 3 years of supply chain leadership, process improvement consulting, or advanced project management preferred
  • Demonstrates depth and breadth of healthcare supply management knowledge.
  • Demonstrates depth and breadth of project management experience.
  • Demonstrates advanced knowledge and understanding of project management methodologies and relevant clinical and IT operations.
  • Strong communication skills; comfortable presenting to, and interacting with, customers on a regular basis including facilitation of meetings, with demonstrated understanding of cultural sensitivity.
  •  Capable of adapting to change and able to successfully perform in an evolving environment
  • Results oriented, ensuring we deliver on commitments while also working to continuously improve processes.
  •  Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)

Additional Work Requirements

  •  Ability to travel domestically, booking travel according to Cardinal Health’s travel policy.
  •  Responsible for own travel and expense reporting and approving travel for direct reports. 
  • Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), annual TB/PPD (skin test) Tetanus/Diphteria/Pertussis.

What is expected of you and others at this level

  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved

Chicago Metro Area

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.