Customer Service Representative

Schedule: Monday - Friday, 11:30 AM - 8:00 PM EST or 10:30 AM - 7:00 PM CST

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities

  • Provide concise, quality customer service in a professional and courteous manner to both internal and external customer

  • Field and re-direct incoming calls to the appropriate destination

  • Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels

  • Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments

  • Process return authorizations and issue return labels for our customers

  • Track and Trace customer orders to ensure delivery of products

  • Assist our customers with web registrations and inquiries

  • Process credit card payments for our customers

  • Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & web with minimal supervision

  • Edit customer orders as requested by our customers or sales

  • Other responsibilities as required to promote customer satisfaction

Qualifications

  • High School diploma and 1-2 years of Customer Service experience or minimum of a 2-year degree, preferred

  • Extensive phone communication experience, customer service environment experience

  • Excellent verbal and written communication skills

  • Ability to work with computer and applications, familiar with MS Office

  • Ability to navigate various systems and applications while on the phone

  • Ability to multi-task, this includes ability to understand business products and services

  • Ability to remain focused and productive each day though tasks may be repetitive

What is expected of you and others at this level

  • Acquires job skills and learns company policies and procedures to complete standard tasks

  • Works daily on routine assignments

  • Follows correct processes outlined in the department procedures and guidelines

  • Work is closely managed and follows detailed instructions

  • Seeks regular guidance and advice from supervisor

Anticipated Salary: $13.46/hr. - $19.23/hr.

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

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Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.