Customer Care Specialist

Job Description

Customer Care Representative Job Description:

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

SHIFT: Monday - Friday, 10:30 AM - 7:00 PM

REMOTE DETAILS: Must live within 1 hour radius of Twinsburg, Ohio. Remote due to Covid-19 and will return to the office Summer 2021 pending status of the pandemic.

Qualifications:

  • High school diploma required
  • 2-4 years experience preferred
  • Prior computer experience using Microsoft Office systems required
  • Customer service experience preferred

Accountabilities in this Role:

The Customer Care Specialist is responsible for performing all tasks relative to taking the customer’s information, including, but not limited to, order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction.

  • Answer incoming phone calls from customers, caregivers, and applicable referral sources
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
  • Respond to customer questions and problems
  • As applicable, take walk-in orders for the receptionist
  • Follow up on refused orders and orders that are returned without notification with customers and referrals
  • Process returns or exchange of product
  • Contact customers to inform them of additional information or payment needed

What is expected of you and others at this level:

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.