Consultant, Customer Contract Administration

Your safety is our top priority. We regularly consult with medical professionals on best practices in COVID-19 prevention to protect our employees. We train our employees on these best practices and regularly clean our sites in accordance with CDC guidelines. Please note: All individuals entering our facilities are required to complete a self-health check, wear a mask and follow all posted guidelines.

The Consultant, Contract Operations owns the optimization of the Medical contracting solution and associated processes to ensure efficient and effective contracting operations that drive business value and an improved customer experience.  This role will work across multiple stakeholder groups to ensure that contractual business needs across the Medical Segment are met (current scope: US Medical Solutions)]. Reports to the Manager, Contract Operations and will achieve results through both direct and indirect teams.


  • Consistently develop and execute standard work
  • Actively pursues opportunities to continuously improve both contacting processes and the customer experience
  • Partners with Sales, Legal and other cross-functional stakeholders to proactively implement contracting solutions that optimize business value
  • Utilizes Apttus functionality to its fullest potential to manage all contract lifecycle activities, including contract activation and execution
  • Supports key commercial initiatives and projects from a contracting perspective
  • Partners with other Customer Lifecycle Management stakeholders to ensure integrity of customer offer to enable effective execution
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
  • Completes work independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to other colleagues

Core Capabilities:

  • Strategic thinking
  • Process-oriented, and interested in building process where none exists
  • Interest in learning the business and understanding the financial levers related to contracting
  • Interest in learning the industry and our customers’ business needs
  • Curiosity and interest in challenging the status quo
  • Ability to build strong and effective business partner relationships
  • Analytical mindset, pulling performance data to identify trends
  • Effectively communicates to drive alignment and adoption of solutions


  • Bachelors or equivalent work experience
  • 5+ years experience in related field preferred
  • Proven track record of process design and execution
  • Lean Six Sigma experience preferred
  • Knowledge of US Medical Solutions business preferred
  • Knowledge of Salesforce or Apttus preferred

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.