Job Number: 20022670
Location: Dublin, OH
Date Posted: 10-21-2017
Job Title: Senior Analyst, Strategic Intelligence/Speech Analytics
What Strategic Intelligence/ Analyst contributes to Cardinal Health
Strategic Intelligence/Analytics is responsible for strategic data/information, value at stake analysis and other business analytics in support of strategic planning and execution
What is expected of you and others at this level
The Speech Analytics role will focus on supporting our vision of using Speech Analytics to understand and improve Quality within our Customer Service Centers. We are looking for a dynamic, creative individual with a vision to ‘Change the World’ of Quality through Speech Analytics. This individual will leverage existing speech analytics queries and create new queries as needed to enhance our understanding of Quality. In addition, creative data presentation/delivery skills, using data to tell a story and inspire improved Quality will be key to the success of this role.
Possesses aptitude for learning new technologies / software
Strong problem-solving / troubleshooting skills
Must be self-motivated, detail oriented and organized
Ability to work with minimal supervision
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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