What Health System Pharmacy contributes to Cardinal Health
Health System Pharmacy is responsible for providing customized pharmacy program solutions that reduce costs and improve patient care quality for hospitals, health systems and other integrated healthcare providers may also consult with and advise healthcare team on prescribed medications, supplies and related processes.
The MTM Pharmacy Technician will provide assistance to the MTM Pharmacist to support our mission of delivering safe, effective and affordable medication therapy to our target population. The MTM Pharmacy Technician will assist the Pharmacist to help provide and ensure outstanding customer service. In addition, he/she will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist.
Contact patients to introduce and explain the benefits of the MTM program
Schedule appointments for the MTM Pharmacist to complete the Comprehensive Medication Review or the Targeted Intervention
Contact patients as needed for follow-up and adherence monitoring
Receive and respond to calls from provider/physician offices, patients and pharmacies; make determinations of appropriate action required from calls and escalate calls as needed
Obtain correct/updated health care provider contact information
Make outbound calls to providers and pharmacies to support MTM operations
Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
Accurately document all service events in a timely manner
Verify appropriate information provided by patients with pharmacies, providers and laboratories
Input demographic, insurance, medical and medication information into the MTM platform as needed
Coordinate outbound faxing and subsequent follow-up calls with health care providers
Obtain provider and patient contact information from designated resources to communicate medication reviews and recommendations
Be responsive to MTM Pharmacists regarding service fulfillment requests
Provide outstanding customer service
Perform auxiliary functions essential to the efficient operation of the department
Meet productivity and performance expectations set forth by manager
Skills Required to Perform Job:
Strong Telephonic Skills – able to speak clearly and communicate with senior citizens and others using the telephone
Excellent Listening Skills – present a warm, friendly, and empathetic atmosphere to patients by demonstrating active listening techniques
Clear and Concise Communication Skills – able to articulate information, both verbally and in writing, in a clear and concise manner
Consistent Professional Demeanor – maintain professional attitude and behavior on the telephone at all times
Excellent Interpersonal Skills – demonstrate empathy with callers in tone, language, questions and demonstrate patience, caring, sensitivity, empathy, and cultural competency throughout job responsibilities
Exceptional Interviewing Skills – able to probe and question patients to extract information to understand concerns and needs
Conflict Resolution Skills – able to defuse potential customer conflict utilizing the appropriate tone, support, questions or counsel, and ability to respond in a supportive manner to patients
Strong Work Values – able to follow all company and departmental processes and procedures
Self-management Skills – self-motivated, organized, and detail oriented
Knowledge of the Law – understand of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
Proficient in use of Microsoft Word, Excel, and Outlook
Strong data entry skills (alpha and numeric)
Able to multi-task using multiple computer databases/platforms/application
High School diploma or equivalent
Previous pharmacy technician experience
Available to work various shifts, including evenings and weekends when needed.
Previous medical background or experience in a health care setting
Experience with MTM Platforms, electronic health records and scheduling software
Bilingual: In addition to English, ideal applicant would also speak Spanish
Active pharmacy technician license in the state of Texas (PTCB: Pharmacy Technician Certification Board – Nationally Accredited Certification Exam)
Monday - Friday 9am - 6pm availability
Possesses knowledge of medication and medical terminology, including basic disease state knowledge
Ability to use and pronounce common medical and pharmacy terms correctly
Ability to access, use and understand pharmaceutical references
Possesses general knowledge of the therapeutic categories and common indications of medications
Ability to evaluate information from both oral and written sources, pharmaceutical references and report information to pharmacists
Understand and articulate the pharmacist’s clinical role in the care of patients
Detail oriented, including ability to follow step-by-step instructions and enter data accurately into MTM database
Ability to provide excellent customer service with a can-do attitude
Proven record of excellent attendance and punctuality
Proven ability to work independently in a collaborative environment
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Making a dose and getting it to the patient in a timely manner is exhilarating. Every day that I make my commit times I feel I am making a difference. I also enjoy working on the investigational drug trials. Being a part of the process for a drug coming to market and knowing I had a hand in it is very fulfilling.
Julie, Nuclear Pharmacist