OptiFreight® Logistics is a leading third party logistics firm with a focus in driving innovative logistics and supply chain improvement to healthcare clients. The Service Development team identifies, develops and commercializes new services to cost effectively solve customer problems. The Director is the lead services expert and champion for the organization across the full lifecycle of the portfolio offering with a core focus on designing, developing, introducing and refining the service offering in market.
Accountabilities in this role
Identifies customer problems and translates market and customer needs into commercial service offerings with defensible differentiation and competitive advantages
Conduct primary and secondary research (directly and / or with marketing) to support business case development and solution qualification
Leverages cross-functional teams and external service providers (carriers, technology) to develop integrated service offerings and define solutions
Understands and drives service features, functions, benefits and global pricing strategy, in collaboration with finance and service marketing to achieve service line profitability
Execute product development methodology to assess road maps and portfolio to prioritize initiatives. Leverage methodology to drive innovation and develop consistent deliverables throughout the service development life-cycle incorporating necessary cross-functional input options analysis for management decision
Manages overall service life cycle and service portfolio optimization.
Assesses organizational readiness and constraints to commercialization and lead process definition work streams to resolve constraints and/or build solution capabilities with EIT, Ops, finance, sales and account management teams
Demonstrates ability to develop and track strategic metrics to measure service effectiveness, profitability and impact. Use learnings to refine service offering
Identify, consult and negotiate with vendor/supplier partners as required for service development as partners in delivering service or in support technology and capabilities
Bachelor’s degree required, preferably in Marketing, Operations Management, Logistics/Transportation, Information Technology or Supply Chain Management
7 – 14 years of related work experience in logistics product/service development leveraging an established product development methodology
Deep understanding of logistics and transportation management covering all modes with a focus on small parcel and LTL
Deep understanding of market available supply chain management systems and tools including shipping management systems, warehouse management systems and ERP systems (Mercury Gate, SAP, PeopleSoft, etc.)
Experience implementing or managing the implementation of IT systems supporting logistics functions
Previous experience managing a product development team preferred
Analytical consulting experience with a Strategy/IT Consultancy or Accounting firm a plus
Ability to build strong cross-functional relationships internally and externally
Leader with demonstrated project management and project team leadership experience and skills
Flexible and responsive attitude capable of managing multiple, shifting priorities
Demonstrated decision making and problem solving skills
Ability to work independently and contribute while managing cross functional teams to support common initiatives.
Served as a mentor for colleagues.
What is expected of you and others at this level
Provides leadership to managers and experienced professional staff may also manage front line supervisors
Manages an organizational budget
Develops and implements policies and procedures to achieve organizational goals
Assists in the development of functional strategy
Decisions have an extended impact on work processes, outcomes, and customers
Interacts with internal and/or external leaders, including senior management
Persuades others into agreement in sensitive situations while maintaining positive relationships
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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I drive to customer locations to deliver their shipments and pick up and return their used shipments. I get satisfaction knowing that we are assisting people during their difficult periods of diagnosis and treatment.
I try every day to make sure that when I see a person in our delivery area at the hospitals, I give them a warm smile and say a little prayer for them.
Jennifer, Pharmacy Services Associate and Delivery Driver