Job Number: 20015345
Location: Iowa City Metro Area, IA
Date Posted: 5-8-2017
Job Title: Customer Success Specialist
Nestled above a bookstore in downtown Iowa City, TelePharm builds industry-leading software for healthcare organizations across the country. We seek to empower pharmacists and enable broader patient access to cutting-edge personalized medicine. Our amazing clients range from the pharmacy down the street to large healthcare systems all over the United States. We work hard, but we like to have fun, too. We regularly enjoy pizza Tuesdays, rap music Fridays or our annual UCSSSE event. In fact, TelePharm received an award as the Coolest Place to Work in the Corridor (small business category) in 2016.
Responsibilities and Expectations
Serve as a TelePharm platform expert including knowledge of backend / technical workings and practical business applications.
Maintain high levels of user engagement, including on site meetings.
Empathize with every aspect of the customer journey, putting the customers’ needs first.
Conduct trainings, webinars, and proactively suggest solutions to common user needs.
Continually identify pain points that affect the user or onboarding experience and initiate solutions.
Communicate effectively with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Contribute to the development of customer success team assets, methods, and onboarding materials.
Help drive customer renewals, references, and success stories.
3+ years relevant work experience in a customer success, account management, or strategic consulting role. SaaS or pharmacy technician experience a benefit.
Exhibit a team-first attitude with a willingness to jump in and tackle problems before anyone else will.
Proven ability to work independently and be proactive with innovative ideas to drive customer success.
Proven track record in a highly-professional customer service environment.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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