What Customer Pricing Services contributes to Cardinal Health
Customer/Supplier Pricing Services is responsible for customer and/or supplier contract administration, as well as administering and reviewing specialty pricing initiatives as deemed appropriate. Responsible for researching and problem-solving customer or supplier issues or disputes and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing
and contract implementation process.
What is expected of you and others at this level in Customer Service for functional success
Demonstrates knowledge of contract/pricing processes, systems, and work streams
Demonstrates awareness of Cardinal Health and customer margin impacts from pricing and contracting actions
Demonstrates knowledge of a controlled environment and adheres to audit requirements
Administers foundational elements of price alignment programs
Demonstrates capabilities in building relationships with Cardinal Health sales team and customers
Interacts appropriately with customers/suppliers and assists in the development of solutions
Participate in process re-design activities to improve service to our customers and suppliers
Accountabilities in this role
Create and maintain Standard Operating Procedures
Manage contract pre-expiration process
Maintain all pricing and costing activities for assigned customers
•Manage weekly price change notification process
Administer and resolve daily customer price discrepancies
Manage CPA reporting and resolution process
Manage pricing support for customers with diverse and/or decentralized pricing models
Resolve pricing research requests for assigned customers
Assist team members with above activities to balance workload amongst the entire team
Tracking and communicating current alignment performance to customer and internal teams
Bachelors degree preferred or equivalent work experience
Strong skills in Microsoft Excel
SAP experience preferred
Previous Pricing experience preferred
Strong communication and customer service skills
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven.
At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions