Job Number: 20019854

Location: Remote, ZZ

Date Posted: 9-2-2017

Job Title: Vice President, Sonexus

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Position Summary

As the only independent provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access and adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.

As the leader of Sonexus, the Vice President will lead a team of clinicians and operational professionals dedicated to enhancing the delivery of patient care and improving access to pharmaceuticals. The new leader will have full P/L accountability, responsibility to develop a growing team and a deep understanding of healthcare reimbursement, managed care and specialty pharmacy operations. In total, the position will lead a team of four directors and a total staff in excess of 500.

In addition to significant client facing capabilities and demonstrated experience building and leading white glove customer service models, the Vice President will develop an internal employee centric culture, reducing turnover at all levels in the business.

Sonexus Health is part of Cardinal Health’s Specialty Solutions business under the Pharmaceutical umbrella.

Position Accountabilities

  • Lead, mentor and develop a staff in excess of 500 employees; build relationships across the business to maintain and enhance employee engagement, retention and office culture
  • Maximize customer and patient satisfaction by aligning complex solutions and service to key client initiatives
  • Partner with clients and internal teams to ensure successful delivery of white glove customer service to patients and program adherence
  • Facilitate and lead meetings with the call center management team to ensure timely completion of client deliverables and SLA adherence
  • Spearhead projects to improve performance and reduce costs
  • Collaborate with the Specialty Solutions business development team to identify and drive expansion opportunities globally; participate in and lead client interactions
  • Manage cross-functional, highly matrixed teams; communicate regularly with internal executive teams
  • Manage labor and non-labor budgets and expenses
  • Utilize broad and deep business knowledge to develop innovative practices, policies and procedures
  • Contribute to the development of departmental strategies and apply expertise to achieve financial and operational objectives
  • Make decisions, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision

Position Qualifications

  • 15 years of customer service, operations and/or account management experience in a relevant industry
  • Bachelor's degree required; graduate degree preferred
  • Demonstrated leadership and communication skills; organized and self-motivated
  • High attention to detail and ability to detect inconsistencies
  • Strong project management skills
  • Understanding of the healthcare reimbursement and managed care
  • Strong command of the English language, grammar, style and logical progression; ability to write in a clear, concise and persuasive manner
  • Strong ability to develop relationships internally and externally
  • Excellent planning, budget forecasting, and presentation skills
  • Ability to travel 40 percent

Desired Attributes

  • Bias for action
  • Creative
  • Entrepreneurial
  • Self-generated motivation
  • Resilience
  • Efficient
  • Confidence
  • Clear, concise communication
  • Approachable

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Ruben

I love the concept of turning group effort into group success, and really believe that the best results are achieved when people work together. I am fortunate to be part of a team of highly motivated and professional individuals, all of whom care deeply about each other and the success of this great company.
Ruben, Security Manager