Job Number: 20017348

Location: Dublin, OH

Date Posted: 7-22-2017

Job Title: Quality and Controls Supervisor

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What Quality & Regulatory Audit contributes to Cardinal Health

Quality & Regulatory Audit is responsible for assessing processes and practices for regulatory risk and conformance to quality standards, and working with business and quality leaders to implement improvements.

  • Demonstrates comprehensive knowledge of regulatory requirements in their respective areas, as well as auditing techniques.
  • Analyzes regulatory requirements and overall program compliance to determine enterprise risk.
  • Proposes and/or implements audit program enhancements.
  • Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.
  • Communicates best practices observed to other business units.
  • Prepares for audits by researching materials, standards, policies and procedures to formulate a plan of action.

Basic Function:

The primary focus of the position is to support quality assurance and internal control activities within Customer Support Services. In this role, you will be supervising a team of quality analysts responsible for operational quality audits, evaluating processes, maintaining effective internal controls, developing reports and dashboards around controls activities, reviewing and updating business process documentation, providing guidance to the business segments during the control assessment process, and preparing project status reporting information for presentation to key management personnel.

General Responsibilities:

This position is responsible for managing a team of Quality Analysts supporting the various aspects of process quality, regulatory and customer compliance to include SOX, 340B, DOD & VA, as well as customer contractual obligations. The role will lead quality audit efforts to evaluate performance of Customer Administration teams and individuals, testing of internal controls, develop testing strategies, and managing and leading quality and risk management projects

This position will assist the Manager in ensuring all controls identified by internal and external audit have been implemented and are working effectively. This position will also interface with IT in automating operational controls and ensuring accurate data population is available for testing.

In addition, the position will be responsible in the development, administration and maintenance of a centralized repository (SharePoint/ to house all policies and procedures as well as a standardized process to execute policy changes.

This position will be expected to interact with a variety of key individuals within the Customer Support Services, Finance, and compliance organizations including Corporate Audit personnel, business process owners, segment leadership, and compliance partners.

Specific Duties, Activities, and Responsibilities:

  • Managing, supervising, and developing a Quality Assurance team
  • Assists in the development and management of oversight reporting regarding group’s SOX, Internal Audit, and other controls activities.
  • Analyze data to determine testing strategies and work with IT and Analytics to drive automation.
  • Coordinates development of the RCSA risk assessment surveys and assesses results
  • Ensure all SOX controls are executed timely and correct
  • Work with process owners to develop and manage process maps and documentation. Develop and manage recertification process of all process maps and documentation.
  • Participate in meetings with Corporate Audit and resolving issues
  • Monitors progress and results of control and process testing
  • Serves as point of contact for questions for upstream and downstream stakeholders
  • Assist process owner in determining/implementing remediation plans


  • Develop and manage project plans related to quality performance monitoring, compliance, and control activities
  • Other responsibilities to assist CSS Leadership in the maintenance & development of Internal Control Policies and Procedures


BS/BA in Risk Management, Operations, Accounting, Finance, or related field required; MBA a plus.

Technical Skill Requirements:

  • Business professional with 3-5 years of experience ideally in either a risk management, quality control/assurance, compliance, or internal/external audit capacity
  • 3-5 years of data analysis and reporting experience
  • 3-5 years of experience in project management
  • Critical thinking and Root Cause Problem Solving ability
  • Ability to understand and document internal controls around complex business processes
  • Strong verbal and written communication skills
  • Strong interpersonal skills with the ability to influence decisions, processes, and culture
  • Excellent organization, project management, analysis and multi-tasking skills
  • Strong team player, able to be effective in a performance-oriented culture
  • Understanding of Sarbanes Oxley section 404 guidance and interpretations preferred

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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