Job Number: 20019557

Location: Sherwood, AR

Date Posted: 8-14-2017

Job Title: Supervisor, Customer Order Management

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What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Accountabilities in this role

  • Leading a team toward success. Customer Service is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution
  • Working closely with immediate manager as well as across business segments within the organization.
  • QA monitors
  • Reporting
  • Quarterly/Annual reviews with teammates.
  • Participate in and lead process improvement initiatives.
  • Coaching/Counseling teammates.
  • Possesses a high-level of adaptability and confidence to make decisions with minimal information
  • Identify gaps in process/capability and leads efforts to impact change


  • High School Diploma/GED
  • Strong leadership skills
  • Prior computer experience using Microsoft Office systems preferred
  • Time in current position: one year preferred (for internals only)

What is expected of you and others at this level

  • Coordinates and supervises the daily activities of operations, or business support staff
  • Administers and executes policies and procedures
  • Ensures employees operate within guidelines
  • Decisions have a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers and peer groups at various management levels
  • Interactions normally involve information exchange and basic problem resolution

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions