Job Number: 20016601

Location: La Vergne, TN

Date Posted: 7-22-2017

Job Title: Supervisor, Customer Operations

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What Operations Management contributes to Cardinal Health

Operations Management is responsible for strategic oversight and leadership direction within the Operations function

Qualifications

  • High school diploma required
  • degree preferred
  • 1-2 years related experience
  • Strong communication skills
  • Leadership skills
  • Basic knowledge of Microsoft Office

Accountabilities

  • Responsible for managing the personnel and processes for the SPD Operations Drop Ship Team and Resolution teams
  • Accountable for the tracking customer product deliveries and identifying those packages requiring attention or return prior to the package control end of life to eliminate product loss
  • Prioritizes team work flow based on customer needs. Manages case resolution procedures and provides guidance for product returns and issued credits
  • Reviews and audits AMI portal program. Details failures, required adjustments, or improvement opportunities for the program

What is expected of you and others at this level

  • Coordinates and supervises the daily activities of operations, or business support staff
  • Administers and executes policies and procedures
  • Ensures employees operate within guidelines
  • Decisions have a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers and peer groups at various management levels
  • Interactions normally involve information exchange and basic problem resolution

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions