Job Number: 20017559

Location: Concord, MA

Date Posted: 7-22-2017

Job Title: Sr Spec, Tech Call Center

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What Technical Call Center contributes to Cardinal Health

Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.

Qualifications

  • BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience
  • Strong technical orientation and experience supporting proprietary and standard applications. Can troubleshoot problems in a logical manner.
  • Understanding of Linux and basic SQL are required.
  • Familiarity of network base monitoring tools
  • Proficiency with VPN (Site to Site and RDT) and remote supports tools VPN, Citrix, Network Connect
  • Strong debugging skills recommended
  • Analytical troubleshooting skills preferred
  • Proficiency with working in a virtual environment
  • Ability to effectively manage multiple tasks at a time, prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills.

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions