Job Number: 20019739

Location: Dublin, OH

Date Posted: 8-9-2017

Job Title: Sr. Specialist, Field Service- OptiFreight Logistics

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What Field Service contributes to Cardinal Health

Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts.

Accountabilities

This role will be responsible for the relationship management and servicing for the current OptiFreight surgery center customers.

  • Primary contact for accounts, to include proactive and reactive communication as well as service coordination
  • Build relationships with Cardinal Health Surgery Center team to drive net new and base volume growth
  • Occasional travel to customer sites to conduct business reviews, promote program value, and support customer initiatives
  • Serve as the liaison with other Cardinal Health and FedEx account teams to service customers
  • Monitor volume, reporting, and customer issues

Qualifications

  • Bachelors degree or equivalent experience
  • 2-4 years experience
  • Strong communication skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions