Job Number: 20014074

Location: New York City Metro Area, NY

Date Posted: 3-27-2017

Job Title: Sr Specialist, Customer Ops Support- OptiFreight Logistics

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What Customer Operations Support>contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.


  • Acting as a liaison between clients and Cardinal Health for all Logistics solutions in the Long Island area.
  • Managing and reporting performance data to all levels within the client organization.
  • Partnering with clients to identify, support, and develop freight program processes and goals
  • Providing the first point of contact for all client inquiries, support requests, and issue resolution.
  • Enhancing clients’ freight program goals through freight analysis and mode optimization.
  • Identifying and addressing cost savings and/or cost recovery opportunities.
  • Networking and building relationships to further increase penetration of accounts.


  • Bachelors degree required
  • 2-4 years experience
  • Strong communication skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions