Job Number: 20019314

Location: La Vergne, TN

Date Posted: 7-26-2017

Job Title: Sr Rep, Customer Order Management - 3PL

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What Customer Order Mgmt contributes to Cardinal Health

Responsible for order entry for inbound and outbound customer calls

Research and resolve order issues

Process customer orders, follow up as necessary

Customer-service role in a call center environment

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications

  • High school diploma
  • Prior computer experience using Microsoft Office systems required
  • Excellent interpersonal and telephone skills
  • Previous customer service/call center experience preferred
  • Attention to detail and must have organizational skills

Accountabilities

  • Responsible for order entry for inbound and outbound customer calls
  • Research and resolve order issues
  • Process customer orders, follow up as necessary
  • Customer-service role in a call center environment

What is expected of you and others at this level

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions