Job Number: 20016842

Locations:
Baltimore, MD
Charlotte, NC

Date Posted: 7-22-2017

Job Title: Sr. Consultant, Clinical Operations (Wound Care)

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What Clinical Operations contributes to Cardinal Health

Clinical Operations is responsible for supporting the timely and quality sale, installation and monitoring of Cardinal Health products and services may also provide product and service education to facilitate technology adoption and workflow change management.

  • Demonstrates extensive knowledge and understanding of relevant clinical operations, products and services
  • Influences customer decision to purchase new products and services
  • Leads the post-sales assessment, design, implementation and monitoring of new products and services in multi-site and/or complex environments
  • Develops, plans and manages customer training programs in multi-site and/or complex environments
  • Serves as lead consultant and resource to internal and external customers in multi-site and/or complex environments
  • Mentors internal staff regarding best demonstrated practices
  • Significantly influences customer acceptance and utilization of new products and services in multi-site and/or complex environments
  • Initiates discussion to obtain in-depth customer feedback for product and service improvement opportunities

Accountabilities

  • Achieve and maintain advanced knowledge of Cardinal Health Skin, Wound, and Incontinence products
  • Achieve and maintain advanced knowledge of Cardinal Health's NPWT devices/component operation and use
  • Provide Phone, email, and in-person training and clinical support to clinicians and Cardinal Health employees
  • Provide initial and ongoing clinical training for sales and other team members
  • Present clinical information during sales presentations
  • Coordinate clinical aspects of product evaluations and conversions
  • Assist with trade shows and other marketing functions
  • Develop presentations and educational tools
  • Review and assist in the development of marketing tools
  • Assist with field testing of new products
  • Assist with gathering clinical information related to complaint investigations
  • Assist with other products and projects as needed
  • Other duties as assigned

Qualifications

  • Undergraduate degree required
  • Advanced degree preferred
  • 6-8 years of experience in related field
  • RN licensure
  • Wound Care Certification preferred
  • 4-6 years of clinical experience in wound care, including NPWT
  • Ability to travel 80%
  • Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphteria/Pertussis.

What is expected of you and others at this level

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
  • Participates in the development of policies and procedures to achieve specific goals
  • Recommends new practices, processes, metrics, or models
  • Works on or may lead complex projects of large scope
  • Projects may have significant and long-term impact
  • Provides solutions which may set precedent
  • Independently determines method for completion of new projects
  • Receives guidance on overall project objectives
  • Acts as a mentor to less experienced colleagues

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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