ROLE CHARACTERISTICS: The Senior Analyst for Ambulatory Care (IDN PO market) is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points. As well as for facilitating, developing, designing and implementing processes that improve overall customer experience. The Sr. Analyst will closely coordinate with Cardinal’s acute customer facing team (SAE/SAT/RD) and act as customer advocate/liaison across the Cardinal Health organization.
Support daily service needs for Sentara Health long-term care sites, by managing routine customer transactions
Will work closely with field sales, customer service, implementation, contracts, operations, inventory, accounts payable/disputes for problem resolution and project identification between the customer and Cardinal Health
Identifying, quantifying, qualifying, tracking, and evaluating customer pain points
Drive operational excellence and maximize customer loyalty
Demonstrates general knowledge of customer relationship management, sales, and operations functions
Responsible for process improvement projects, SOP/BDP identification and replication throughout customer base as required
Process Mapping - Accountable for facilitating, developing, designing and implementing processes that improve the overall customer experience
Effectively utilize Lean Six Sigma (LSS) Methodologies
Coordinate data collection and reporting to support initiatives and basic business needs
Coordinate internal and external resources to maintain the relationship, improve profitability, and create intended value
Bachelor’s degree or equivalent experience preferred
At least two years of industry experience; customer-facing service & solution sales experience helpful
Strong communication skills
Strong organizational skills
Strong working knowledge of Microsoft applications
Willing to commit high effort to ensure success
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Ensure further penetration of Cardinal Health products into IDN non-acute channel; identify and qualify new revenue opportunities; develop plans for introducing new solutions.
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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I think the key differentiator between Cardinal Health and other companies is the people.
Everyone on the team truly cares and is always willing to lend a helping hand. There is also a strong focus on development and support.
It is a great thing to see your peers continue to advance and grow within the organization.
Kim, Regional Sales Director