Job Number: 20019972

Location: Sherwood, AR

Date Posted: 8-9-2017

Job Title: Representative II, Customer Order Management

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What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Accountabilities in this role

  • Placing orders via phone/email/fax
  • Taking inbound calls from customers and providing excellent customer service
  • Running reports
  • Working group mailbox
  • Working closely with Distribution Centers and Cardinal Health Sales Representatives
  • Problem solving and proactively identifying customer’s needs
  • Work with a sense of urgency and customer focus
  • Ability to work in a call center environment
  • Hours are 11:00am-8:00pm, Monday-Thursday and 10:00am-7:00pm, Friday

Qualifications

  • High school diploma/GED
  • Prior computer experience using Microsoft Office systems preferred
  • Customer Service experience
  • Good written and verbal communication skills
  • Ability to multi-task
  • Good problem solving and follow through skills
  • Ability to proactively identify customer needs
  • Ability to work with a sense of urgency and customer focus
  • Must be able to work 11:00am-8:00pm, Monday-Thursday and 10:00am-7:00pm, Friday

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions