What Technical Call Center contributes to Cardinal Health
Become a Connect™ Platform technical expert on program documentation and billing requirements
Provide technical and program support for network providers via phone and email
Assist providers with platform access and questions about OutcomesMTM programs
Troubleshoot, recreate and report technical issuesManage responses to MTM network inquiries submitted via the OutcomesMTM™ website
Complete employment and address verification calls to personal pharmacist network
Document and triage inquiries using company Customer Relationship Management (CRM) tool and intranet
Contribute to development of Connect™, the company’s documentation and billing platform
Brainstorm and recommend new features or enhancements through the Continuous Quality Improvement process, consistent with MTM network feedback and self-study of platform deficiencies
Perform quality assurance testing for new platform feature implementation
Perform quality assurance on Comprehensive Medication Review (CMR) offer data in accordance with guidelines from the Centers for Medicare and Medicaid Services (CMS) for specific client
Coordinate with various departments, providing input for development of policies, resources and outreach strategies
Participate in meetings and workgroups as a Provider Resource liaison, providing network feedback and platform expertise
Provide or review content for internal and external materials and resources
Serve as a liaison on the CMR offer for clients, as applicable
Bachelor’s degree (stongly preferred), or equivalent combination of education and experience
Fluent in Spanish is a plus
Customer service oriented
Ability to work in an environment that requires a high volume of phone interaction
Ability to work a 40 hour a week schedule between the hours of 7am-7pm
Ability to learn a a fast pace
Strong written and verbal communication skills
Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
Must be able to work autonomously (with minimal direction) while also being part of an integrated team
Strong organizational and time management skills
Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
Technical proficiency related to PC and basic office software
Must be reliable and accountable for schedule coordination
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Cardinal Health is making peoples’ lives better with all of the research it does to cure certain diseases.
We have good benefits and the company values its associates. Something is always changing within the business and the technology.
I like the fact that I learn something every day in this career.
Marjorie, Nuclear Pharmacy Technician