Job Number: 20021709

Location: West Des Moines, IA

Date Posted: 9-14-2017

Job Title: Pharmacy Services Support Representative

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What Technical Call Center contributes to Cardinal Health

Accountabilites:

  • Become a Connect™ Platform technical expert on program documentation and billing requirements
  • Provide technical and program support for network providers via phone and email
  • Assist providers with platform access and questions about OutcomesMTM programs
  • Troubleshoot, recreate and report technical issuesManage responses to MTM network inquiries submitted via the OutcomesMTM™ website
  • Complete employment and address verification calls to personal pharmacist network
  • Document and triage inquiries using company Customer Relationship Management (CRM) tool and intranet
  • Contribute to development of Connect™, the company’s documentation and billing platform
  • Brainstorm and recommend new features or enhancements through the Continuous Quality Improvement process, consistent with MTM network feedback and self-study of platform deficiencies
  • Perform quality assurance testing for new platform feature implementation
  • Perform quality assurance on Comprehensive Medication Review (CMR) offer data in accordance with guidelines from the Centers for Medicare and Medicaid Services (CMS) for specific client
  • Coordinate with various departments, providing input for development of policies, resources and outreach strategies
  • Participate in meetings and workgroups as a Provider Resource liaison, providing network feedback and platform expertise
  • Provide or review content for internal and external materials and resources
  • Serve as a liaison on the CMR offer for clients, as applicable

Qualifications

  • Bachelor’s degree (stongly preferred), or equivalent combination of education and experience
  • Fluent in Spanish is a plus
  • Customer service oriented
  • Ability to work in an environment that requires a high volume of phone interaction
  • Ability to work a 40 hour a week schedule between the hours of 7am-7pm
  • Ability to learn a a fast pace
  • Strong written and verbal communication skills
  • Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
  • Must be able to work autonomously (with minimal direction) while also being part of an integrated team
  • Strong organizational and time management skills
  • Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
  • Technical proficiency related to PC and basic office software
  • Must be reliable and accountable for schedule coordination

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Marjorie

Cardinal Health is making peoples’ lives better with all of the research it does to cure certain diseases. We have good benefits and the company values its associates. Something is always changing within the business and the technology. I like the fact that I learn something every day in this career.
Marjorie, Nuclear Pharmacy Technician