Job Number: 20014787

Location: Concord, MA

Date Posted: 4-13-2017

Job Title: Manager, SAAS Operations

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Cardinal Health Inventory Management Solutions (CIMS) is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. CIMS leverages a portfolio of advanced hardware (e.g. RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low cost commodities to high cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

We are seeking high-energy, customer-focused team members to join the Cardinal Health team and lead the industry optimizing supply chain, inventory management and clinical workflow practices.


As Manager, SaaS Operations you will be building and leading a global team of motivated and highly skilled systems engineers responsible for 24x7 support of multiple production software applications and services. You will help to create and foster a DevOps culture ensuring reliable delivery of software updates while maintaining high uptime and security standards. Job responsibilities include:

  • Develop and implement policies, processes, and procedures in to achieve audit compliance for SSAE 16 SOC2
  • Ensure healthcare information security best practices and HIPAA compliance utilizing HITRUST CSF
  • Monitor, troubleshoot, prioritize, and repair production systems to meet customer SLAs
  • Deploy new versions of software to production environments throughout the world
  • Automate monitoring and reporting procedures to ensure real time exception based monitoring and alerting
  • Drive operational excellence through process automation ensuring data integrity, reliability, and availability in production environments
  • Manage technical and business relationships for third party infrastructure and services vendors
  • Recruit and hire quality personnel who fit the organization culturally and enable the group to scale and meet industry best practices
  • Collaborate with the software development and quality assurance teams in a fast paced environment
  • Develop , maintain, and test high availability systems, disaster recovery environments, and business continuity plans
  • Serve as liaison to Cardinal Health corporate security team to ensure knowledge share and adherence to best practices
  • Drive a DevOps culture
  • Evaluation of new technologies to improve efficiency, performance, and scalability
  • Ensure secure connectivity to customer nodes for general maintenance
  • Manage budget and purchases related to production environments
  • Act as escalation point in a 24x7x365 environment


  • 10 years of experience in a Cloud environment
  • 4 years of demonstrated experience managing technical teams (e.g. systems, database)
  • Proven technical skills in Linux, Oracle WebLogic, Oracle RAC, AWS
  • Knowledge of WLST and WLDF a plus
  • Experience with escalation management
  • Demonstrated knowledge of managing high availability and disaster recovery solutions
  • Proven ability to analyze, design, and optimize system processes and integrations
  • Ability to quickly learn new technologies and apply learnings
  • Demonstrated experience with incident management, root cause analysis, and change management
  • Strong written and verbal communication skills
  • Strong problem solving skills
  • Strong organizational skills
  • Bachelor’s degree in Computer Science, Software Engineering, or related field

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Mo

I enjoy playing an integral role in ensuring that our customers are receiving the right product in a timely and orderly fashion. I also like the friendly atmosphere at our facility and I appreciate the balance between work and personal time that Cardinal Health gives its employees.
Mo, Senior Associate, Shipping Control Coordinator