Job Number: 20021717

Location: Lewisville, TX

Date Posted: 9-26-2017

Job Title: IT Operations Support Lead

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We are seeking an IT Operations Support Lead at our Lewisville location. This person will be responsible for resolving customer/client technical problems and responding to questions in accordance to service level objectives, processes and procedures. They will serve as liaison between customer/client and IT to resolve business issues related to technologies.

  • Provides technical support to the organizations internal/external users of computer applications and hardware.
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
  • Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
  • Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Manages user access rights.
  • Tier 2 Application support
  • Estimation of client-requested SOWs
  • Adherence to SOC2 audit controls
  • Lead for legacy support team (service partner liaison)


  • Computer Science or related degree
  • 2+ years of IT application support experience supporting numerous (over 20) applications
  • 5+ years of development experience in a .NET environment
  • 8+ years of overall IT experience
  • Expert level trouble shooting experience with a keen desire to learn new technologies
  • Client-facing experience
  • Agile methodology experience

Nice to Have:

  • Healthcare industry experience
  • Salesforce
  • Boomi
  • Azure
  • ITIL
  • Consulting background

What is expected of you and others at this level

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
  • Participates in the development of policies and procedures to achieve specific goals
  • Recommends new practices, processes, metrics, or models
  • Works on or may lead complex projects of large scope
  • Projects may have significant and long-term impact
  • Provides solutions which may set precedent
  • Independently determines method for completion of new projects
  • Receives guidance on overall project objectives
  • Acts as a mentor to less experienced colleagues

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Gopikrishna

I started my career as an IT programming analyst and have progressed into management. Cardinal Health provides various training programs to help individuals be successful in their job and grow professionally. This is a great place to work because the people here strive to make a great difference in healthcare every day. Gopikrishna, Manager, Software Engineering