Job Number: 20019735

Location: Sherwood, AR

Date Posted: 8-9-2017

Job Title: IT Desktop Analyst

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What IT Client Support contributes to Cardinal Health

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

  • Demonstrates knowledge of client and hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
  • Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process.Experience providing support via in-person, phone, or remote methods.
  • Installs/removes/configures hardware and software.
  • Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).
  • Prioritizes effectively and escalates as needed.
  • Responds to customer needs and services as assigned


  • Bachelors degree in related field or equivalent work experience
  • Applicable technical certifications preferred
  • Experience supporting MS Office 2016, Windows 7, Windows 10
  • Experience using tools to provide remote desktop support

What is expected of you and others at this level

  • Applies basic concepts, principles, and technical capabilities to perform routine tasks
  • Works on projects of limited scope and complexity
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Develops competence by performing structured work assignments

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Gopikrishna

I started my career as an IT programming analyst and have progressed into management. Cardinal Health provides various training programs to help individuals be successful in their job and grow professionally. This is a great place to work because the people here strive to make a great difference in healthcare every day. Gopikrishna, Manager, Software Engineering