Job Number: 20013529
Location: Brentwood, TN
Date Posted: 7-22-2017
Job Title: Health Services Coordinator
naviHealth is the result of over a decade of dedicated visionary leaders and innovative organizations challenging the status quo for PAC management solutions. We do healthcare differently and we are changing healthcare one patient at a time. How might you ask? By hiring talented clinicians, engineers, analysts, and healthcare leaders to create and utilize cutting edge technology to provide the patient with the best level of care for the right amount of time.
Why Is This Role Critical?
The Health Services Coordinator (HSC) serves as the main point of contact for healthcare providers, members that are receiving post-acute services as well as administrative (non-clinical) support for the remote clinical services team. This role is responsible for providing direct support to the multi-disciplinary team to anticipate and plan for continuum of care and discharge needs. In addition, the HSC for BPCI will work closely with the health care team (POA, healthcare facilities, physicians, social workers, discharge planners, etc.) to facilitate and coordinate all of the components of the safe discharge of patients from an inpatient location in a timely manner, to a less restrictive level of care. The HSC for BPCI is responsible for processing incoming faxes, inbound and outbound telephone communication, accuracy of database documentation and the completeness of the medical record and naviHealth database. The HSC for BPCI will be accountable for productivity, service and quality standards including but not limited to average speed of answer, hold time, refusal rate, abandonment rate, and processing speeds.
What you will be accountable for….
naviHealth is a pioneer in post-acute care and care transitions with a combined unprecedented 18 years of experience that uniquely positions us to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. As a Cardinal Health company, we provide clinical support alongside scalable technology and advisory solutions that empower health systems, health plans, and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes
We care about the people we serve.
We care about each other.
We care about our communities.
We embrace innovation.
We like simple.
naviHealth ™ is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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