What Customer Contract Ops Admin contributes to Cardinal Health Customer Contract Ops Administration is responsible for customer contract administration. Includes customer contact activities to provide proper contract acquisition and fulfillment, e.g. pricing, rebates, billing and charge backs, and developing/negotiating customer and group purchasing contracts.
What is expected of you for success in your role
Demonstrates basic knowledge of supplier contract or customer master set-up and maintenance process
Demonstrates basic understanding of key metrics around process
Completes work flow by processing simple to complex work
Produces meaningful information
Applies knowledge to complete own work
Develops accurate and complete supplier transactions
Interacts appropriately and independently with supplier or internal business partners to assist in the development of solutions related to contract, research or set-up and maintenance issues
Participates in LSS initiatives as SME over process
Applies knowledge to established business rules for systems and transaction processes
What is expected of you and others at this level in Customer Service for functional success
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Ensures that suppliers have a positive experience; commits to meet or exceed customer expectations.
Demonstrates deep supplier expertise; collaborates with appropriate parties to identify the drivers leading to business success.
Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
Accountabilities in this role
Establish, maintain, and enhance the supplier experience through chargeback administration.
Serve as the contact to research and resolve issues for suppliers.
Accountable for sound financial decisions regarding payback of chargebacks to supplier, as well as inputs into the financial settlement process.
Improves financial status by analyzing results, monitoring variances, identifying trends and recommending actions to management.
Reconciles transactions by collecting, comparing and correcting data.
Recommends actions by analyzing, interpreting data and making comparative analyses of assigned suppliers.
Prioritize and organize work to meet and exceed personal and team goals.
Protects operations by keeping financial information confidential.
Provide timely, relevant, accurate reporting and analysis of the results of assigned suppliers.
Incorporate Cardinal Health’s values and goals into own work process.
Bachelor's degree preferred or equivalent work experience.
Previous experience preferred
Strong communication skills
Excel proficiency a plus
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
To apply, your internet browser must be Internet Explorer Version 9 or above, FireFox, Safari or Chrome.
If your current browser is Internet Explorer 8 or below, please upgrade your browser before applying
My work is very analytical, and it’s very satisfying sifting through the layers of information to solve challenges. It can be time consuming, but that moment of finding what’s holding an order up is worth the effort.
I also enjoy being a representative of Cardinal Health and building rapport and trust with our customers.
Patricia, Collections Coordinator