Job Number: 20022419

Location: Dublin, OH

Date Posted: 9-26-2017

Job Title: Analyst, Finance (Chargebacks)

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What Customer Contract Ops Admin contributes to Cardinal Health
Customer Contract Ops Administration is responsible for customer contract administration. Includes customer contact activities to provide proper contract acquisition and fulfillment, e.g. pricing, rebates, billing and charge backs, and developing/negotiating customer and group purchasing contracts.

What is expected of you for success in your role

  • Demonstrates basic knowledge of supplier contract or customer master set-up and maintenance process
  • Demonstrates basic understanding of key metrics around process
  • Completes work flow by processing simple to complex work
  • Produces meaningful information
  • Applies knowledge to complete own work
  • Develops accurate and complete supplier transactions
  • Interacts appropriately and independently with supplier or internal business partners to assist in the development of solutions related to contract, research or set-up and maintenance issues
  • Participates in LSS initiatives as SME over process
  • Applies knowledge to established business rules for systems and transaction processes

What is expected of you and others at this level in Customer Service for functional success

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
  • Ensures that suppliers have a positive experience; commits to meet or exceed customer expectations.
  • Demonstrates deep supplier expertise; collaborates with appropriate parties to identify the drivers leading to business success.
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.

Accountabilities in this role

  • Establish, maintain, and enhance the supplier experience through chargeback administration.
  • Serve as the contact to research and resolve issues for suppliers.
  • Accountable for sound financial decisions regarding payback of chargebacks to supplier, as well as inputs into the financial settlement process.
  • Improves financial status by analyzing results, monitoring variances, identifying trends and recommending actions to management.
  • Reconciles transactions by collecting, comparing and correcting data.
  • Recommends actions by analyzing, interpreting data and making comparative analyses of assigned suppliers.
  • Prioritize and organize work to meet and exceed personal and team goals.
  • Protects operations by keeping financial information confidential.
  • Provide timely, relevant, accurate reporting and analysis of the results of assigned suppliers.
  • Incorporate Cardinal Health’s values and goals into own work process.

Qualifications

  • Bachelor's degree preferred or equivalent work experience.
  • Previous experience preferred
  • Strong communication skills
  • Excel proficiency a plus

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Patricia

My work is very analytical, and it’s very satisfying sifting through the layers of information to solve challenges. It can be time consuming, but that moment of finding what’s holding an order up is worth the effort. I also enjoy being a representative of Cardinal Health and building rapport and trust with our customers.
Patricia, Collections Coordinator