What Customer Operations Support>contributes to Cardinal Health
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Assist in coordinating hospital installations and repairs for all current and new customers. This includes, but is not limited to, compiling pre-field service metrics, preparing visit documentation, obtaining and configuring replacement parts, attending pre-field service meetings, coordinating travel arrangements and ensuring that all logistical issues are addressed prior to any service or install visits.
Install/configure computer hardware and software on site as well as conduct extensive audit processes to ensure equipment is fully operational.
Collaborate with hospital IT department as well as internal resources to ensure network and interfaces are connected and running properly.
Perform on-site and remedial training for customers which includes the use of installed devices as well as our online application.
Perform all field repairs of any hardware or software used or deployed at a customer site.\ Responsible for assisting in monitoring installed devices after implementation.
Perform routine maintenance and updates either via remote connection to installed devices in production environment
Bachelors degree required
2-4 years experience
Strong communication skills
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven.
At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions