Job Number: 20019584

Location: Waukegan, IL

Date Posted: 8-9-2017

Job Title: 90002083 EI Network Voice Department

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What IT Network contributes to Cardinal Health

IT Network is responsible for designing, implementing, operating and maintaining the Cardinal Health local and wide area networks and the Cardinal Health telephone systems, small and medium contact centers, and relationships with telecom service and maintenance vendors.

  • Demonstrates thorough understanding of networking concepts and systems including Routing and Switching, WAN/LAN, Cisco & HP network devices, VOIP, WLANs.
  • Demonstrates excellent problem solving skills and ability to make independent decisions.
  • Oversees the purchase, installation, and support of network communications including LAN/WAN systems, T1, SIP, and VOIP systems.
  • Monitors data/voice traffic and controls network/voice resource performance to ensure high quality transmission and call quality.
  • Investigates and resolves security incidents and recommends enhancements to improve security.
  • Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities.
  • Investigates and resolves vendor incidents through maintenance contracts.
  • Possesses knowledge of telecom technologies, hardware, software and telephony connectivity.
  • Fixes all telecom issues at all Cardinal Health sites.
  • Runs reports on telecom health.
  • Investigates and resolves vendor incidents through maintenance contracts.

GENERAL RESPONSIBILITIES:

The Network Services Team’s responsibility is to provide voice network services to various Cardinal facilities. This includes Telephone and voice mail systems (including VOIP systems; Cisco Express & Call Manager, and TDM systems; Siemens, AVAYA, NORTEL and key systems), VOIP over MPLS and several voice mail systems; Unity, Siemens, Audix.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:

  • Support of telephone systems; VOIP systems; Cisco Express, Call Manager, Unity voice mail and TDM systems; Siemens, AVAYA, NORTEL and many other smaller key systems.
  • Review service requests, analyze and determine required steps to resolve or modify client request.
  • Perform analytical, technical and administrative work in the planning, design, installation and support of VOIP and TDM systems.

POSITION REQUIREMENTS:

  • Bachelor's degree, preferably in related field preferred or equivalent work experience
  • Minimum 7-10 years experience with complex voice design, operational support, hands-on implementation and configuration of voice systems
  • In-depth knowledge of voice technologies IP telephony and SIP
  • In-depth experience designing, implementing, and troubleshooting voice technologies
  • Expert understanding of IP data, voice, and video networking concepts and systems is preferred.
  • Excellent oral communication and technical writing skills.
  • Expert with MS Office Suite and Visio
  • Strong command of leadership and customer service skills essential
  • Strong analytical, troubleshooting and problem resolution skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Gopikrishna

I started my career as an IT programming analyst and have progressed into management. Cardinal Health provides various training programs to help individuals be successful in their job and grow professionally. This is a great place to work because the people here strive to make a great difference in healthcare every day. Gopikrishna, Manager, Software Engineering