Job Number: 20015751

Location: Dublin, OH

Date Posted: 6-17-2017

Job Title: 3PL Client Implementations Data Analyst

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  • Job Responsibilities

  • Solves 3PL client and customer information problems and requirements by analyzing requirements; designing and implementing solutions.
    • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
    • Designs and develops new data extract programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications; writing and testing programs.
    • Designs and develops new reports by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications; writing and testing reports.
    • Improves systems by studying current practices; designing modifications.
    • Recommends controls by identifying problems; writing improved procedures.
    • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
    • Maintains system protocols by writing and updating procedures.
    • Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
    • Maintains user confidence and protects operations by keeping information confidential.
    • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
    • Contributes to team effort by accomplishing related results as needed.
  • Resolves 3PL client and customer technical problems and responding to questions in accordance to service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.
    • Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
    • Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
    • Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
    • Respond to calls and emails from clients, customers, and internal staff in a reasonable time.
    • Monitor designated support queues as assigned.
    • Resolve incidents or service requests as assigned using the appropriate processes including incident management, problem management, change management and request fulfillment processes in line with team objectives.
    • Document work on assigned incidents and tasks.
    • Effectively communicate status on assigned incidents to clients, customers, and internal staff.
    • Develop best practices and tools for service management.
  • Qualifications

  • Bachelors Degree in related field, or equivalent work experience
  • 4+ years experience in related field preferred
  • Experience with data query, visualization, dashboard and/or scorecard tools required
  • Experience with Business Objects preferred

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Kim

I think the key differentiator between Cardinal Health and other companies is the people. Everyone on the team truly cares and is always willing to lend a helping hand. There is also a strong focus on development and support. It is a great thing to see your peers continue to advance and grow within the organization.
Kim, Regional Sales Director