Maintains system protocols by writing and updating procedures.
Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Maintains user confidence and protects operations by keeping information confidential.
Prepares technical reports by collecting, analyzing, and summarizing information and trends.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Resolves 3PL client and customer technical problems and responding to questions in accordance to service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.
Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Respond to calls and emails from clients, customers, and internal staff in a reasonable time.
Monitor designated support queues as assigned.
Resolve incidents or service requests as assigned using the appropriate processes including incident management, problem management, change management and request fulfillment processes in line with team objectives.
Document work on assigned incidents and tasks.
Effectively communicate status on assigned incidents to clients, customers, and internal staff.
Develop best practices and tools for service management.
Bachelors Degree in related field, or equivalent work experience
4+ years experience in related field preferred
Experience with data query, visualization, dashboard and/or scorecard tools required
Experience with Business Objects preferred
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
To apply, your internet browser must be Internet Explorer Version 9 or above, FireFox, Safari or Chrome.
If your current browser is Internet Explorer 8 or below, please upgrade your browser before applying
I think the key differentiator between Cardinal Health and other companies is the people.
Everyone on the team truly cares and is always willing to lend a helping hand. There is also a strong focus on development and support.
It is a great thing to see your peers continue to advance and grow within the organization.
Kim, Regional Sales Director