Job Number: 20019555
Date Posted: 8-4-2017
Job Title: Customer Success Specialist
Being part of a small team means wearing many hats. In fact, how many hats can you wear at one time? Because we require eight. Just kidding. In this role, you will be responsible for providing exceptional customer support as well as identifying and delivering solutions that aid in the customer’s success. This may include contributing to customer facing applications or applications for operational efficiencies.
The bottom line is we are looking for a creative, self-motivated individual that’s excited to learn new things and tackle new problems. If you thrive in a startup environment that demands you stretch yourself (sorry, no free yoga), you may fit in at TelePharm.
Responsibilities and Expectations
Serve as a TelePharm platform expert including knowledge of backend / technical workings and practical business applications.
Maintain high levels of user engagement, including on site meetings.
Empathize with every aspect of the customer journey, putting the customers’ needs first.
Conduct trainings, webinars, and proactively suggest solutions to common user needs.
Continually identify pain points that affect the user or onboarding experience and initiate solutions.
Communicate effectively with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Contribute to the development of customer success team assets, methods, and onboarding materials.
Help drive customer renewals, references, and success stories.
3+ years relevant work experience in a customer success, account management, or strategic consulting role. SaaS or pharmacy technician experience a benefit.
Exhibit a team-first attitude with a willingness to jump in and tackle problems before anyone else will.
Proven ability to work independently and be proactive with innovative ideas to drive customer success.
Proven track record in a highly-professional customer service environment.
Strong communication and interpersonal skills.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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