Job Number: 20017446

Location: La Vergne, TN

Date Posted: 7-22-2017

Job Title: Customer Operations Trainer

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What Learning Delivery contributes to Cardinal Health

  • Demonstrates knowledge of adult learning theories and best practices.
  • Consults with business to identify development needs and collaborates with appropriate partners to recommend solutions.
  • Demonstrates knowledge and effective use of presentation/facilitation tools, techniques, materials, etc.
  • Possesses knowledge of and experience in using training system technologies and classroom tools.
  • Adapts classroom management/teaching techniques 'on the fly' to a wide variety of classroom situations.
  • Uses effective questioning and probing skills to adapt and modify delivery
  • Provides feedback to class participants and business leaders.

Accoutabilities in this role

  • Delivery of the following training: orientation/on-boarding training for 3PL including Site Champion duties and industry training (cGMP)
  • Delivery of periodic refresher training as required
  • Delivery of instructor led Standard Operating Procedure training
  • Curriculum development and improvement

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Qualifications

  • Bachelors degree in related field, or equivalent work experience preferred.
  • 2+ years experience in related field, preferred.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions