What Business Analysis contributes to Cardinal Health
Business Analysis is responsible for deeply understanding the business in multiple functional areas and across Business Units, as well as understanding the application landscape and capabilities. They maintain relationships with the business and leverage requirements engineering practices and methods to enable improved business processes to drive business success. They align business strategies and capability needs into business and technical requirements to ensure IT systems enable the desired value.
Knows and executes best practices for business analysis processes and functions (from an industry and strategic standpoint), including requirements elicitation methods. Knows emerging trends.
Defines requirements in accordance with SDP/SDLC, management and project/product scope. Ensures problem statements and objectives are clearly defined. Ensures requirements are aligned to project scope, objectives and strategies.
Leads elicitation sessions using variety of requirements gathering methods such as interviews, documentation analysis, surveys, site visits, business models with executives, managers, developers and subject matter experts.
Facilitates the team through the analysis of, and makes recommendations towards, complex business decisions.
Mediates across different IT teams utilizing knowledge of IT and roles and responsibilities within the organization.
Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.
Demonstrates excellent listening, communication, and facilitation skills.
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Elicit and define requirements for client projects by reviewing, understanding, and analyzing business processes as they relate to the ConnectSource functionality and working with the business units to solve for business needs. Includes evaluation and integration of ConnectSource with additional third-party solutions
Maintain and track change management requirements within the ConnectSource platform, including necessary communication and training back to the team for updates and changes. Ensure proper testing of all changes
Assists business users with standard configuration setup
Assist with defining user roles, security, workflow rules, profiles, business rules, and permission sets
Create and maintain documentation on processes, policies, application configuration and user guides as needed
Responsible for the successful delivery of projects and subsequent support to the business (APS and Pharmacy Services) relative to the ConnectSource platform by applying knowledge of the application’s functionality and client business requirements throughout the software development life cycle
Support, review and QA program configuration
Drive the identification of custom program rules
Work directly with all interested parties to document functional requirements that meet business needs, and define business processes related to the implementation of new programs
Identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Build client trust and respect, establish client relationships, and develop rapport with client
Responsible for tracking billable time
Bachelors Degree in related field or equivalent work experience
5+ years of experience working in hub services
Proficiency in Microsoft Office products preferred
5+ experience working with clients and developing relationships
5+ years cross functional business experience including business analysis, data analysis, solutions development, and business process analysis
Experience successfully delivering on client expectations
Strong experience in constructing business process flows, gathering requirements and solution design documents and leading customer discussions
Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people
Strong experience with case management, portals, reports, dashboards, workflows, etc.
Strong experience in support process for customer care and call center environments
Proven ability to perform or oversee large scale business systems analysis, including business requirements mapping and requirements translation into functional client solutions
Willingness and enthusiasm towards Salesforce.com training and developing a new expertise
Strong project management skills and working knowledge of project management methodologies
Proactively and aggressively keeps current with latest version of tools and languages and works towards improving proficiency
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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I think the key differentiator between Cardinal Health and other companies is the people.
Everyone on the team truly cares and is always willing to lend a helping hand. There is also a strong focus on development and support.
It is a great thing to see your peers continue to advance and grow within the organization.
Kim, Regional Sales Director