Job Number: 20019231

Location: Dublin, OH

Date Posted: 7-26-2017

Job Title: Email Marketing Consultant, Marketing & Ecommerce

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Job Description

What Digital Campaign Management Development contributes to Cardinal Health

Digital Campaign Management is responsible for developing and driving digital marketing campaigns and strategies that meet and/or exceed business objectives and provide additional insight about our customers across all digital channels.

  • Creates compelling marketing programs to drive revenue and sales in support of business objectives.
  • Plans, manages and executes all web, SEO/SEM, marketing database, email, social media, advertising, and promotional campaigns.
  • Identifies trends and insights, and optimizes spend and performance based on the insights.
  • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Evaluates emerging technologies and provides thought leadership and perspective for adoption where appropriate.
  • Collaborates with internal teams and vendor partners to achieve desired results.

Accountabilities

  • Develop and maintain an enterprise email marketing content calendar by working closely with internal clients and historical data
  • Partner with analytics team to develop and maintain a scorecard to publish for program health, including statistics around audience engagement, database growth, device usage, volume and velocity. Provide insights to business partners and recommend enhancements for email marketing program based on data
  • Work with email production team to launch email campaigns - both internal resources and manage outsourced agency relationships
  • Administer our instance of SF Marketing Cloud, including, but not limited to:
    • Create & maintain documentation of integrations and project blueprints, like SFDC Sales Cloud, Site Catalyst, AEM, etc.
    • Manage user licenses, roles and permissions
    • Manage profile and preference center, including monthly reporting of profile statistics and compliance of use across enterprise
    • Manage email templates and work with production designer to keep code up to date with industry trends
    • Work with UX team to design and implement a testing program for email marketing
    • Create and maintain job aids and best practices for digital generalist team and marketing/communications partners for use of email templates and other marketing cloud capabilities
    • Lead enterprise wide Marketing Cloud user group, develop case studies and share best practices
  • Provide capability demonstrations to new internal business clients, present email case studies and best practices at enterprise marketing events
  • Provide troubleshooting and support to digital generalist team and outside agency partners, be the main point of contact for premium support with Marketing Cloud and internal IT partners
  • Advocate and support the Cardinal Health brand
  • Complete projects on time and budget

Requirements

  • Bachelor's Degree (major in marketing, communications, web design, fine arts, graphic design, journalism, English or related field)
  • 4-6 years work experience in related field.
  • A deep understanding of email marketing including but not limited to: promotional messaging, transactional messaging, best practices, deliverability, reputation management, CAN-SPAM compliance, analytics and emerging trends
  • Experience with list segmentation preferred
  • Exact Target (aka Salesforce.com Marketing Cloud) experience preferred, email marketing software experience required
  • Experience with Pardot, Salesforce.com and/or AMP script is a plus
  • Strong verbal and communications skills
  • Demonstrates a strong bias towards service, quality and customer satisfaction
  • Works with moderate guidance in own area of knowledge
  • Supports development of digital media and ensures brand compliance
  • Ability to develop and implement strategies and programs that support and help meet business objectives. Attention to detail, self-starter, general organization and project management skills
  • Creative / web design and development experience; working with: HMTL/CSS
  • Understanding of project methodology and approach to business strategy, design and development

What is expected of you and others at this level

  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
  • Completes work independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues

    Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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    Meet David

    The most satisfying aspect of my work is when I can figure out a way to lower our product costs through cost analysis or find competitive advantages through market research that will help our sales teams. The best aspects of the environment are the teamwork and winning spirit that help drive the business forward.
    David, Product/Market Senior Specialist