Job Number: 20015609
Location: La Vergne, TN
Date Posted: 5-5-2017
Job Title: Client Relationship Manager 3PL (CRM)
What Account Management - Dist contributes to Cardinal Health
Account Management is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex selling.
Own client relationship and will act as the escalation point for all programs services, projects and operational performance issues. Develops lasting relationships that foster client ties
Interacts with clients and project sponsors, stakeholders and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled
Assists in the development, refinement, validation or ensures completion of all projects; manages various work plans to ensure project commitments are met - on time
Analyzes program processes and makes recommendations for improving efficiency, resulting in expense reduction both internally and for external clients
Effectively communicates relevant project information to superiors. Delivers engaging, informative, well-organized presentations
Resolves and/or escalates issues in a timely fashion.
Builds a knowledge base of each client's business, organization and objectives.
What is expected of you and others at this level
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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