Sr. Rep, Customer Order Management

What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications

  • High school diploma
  • Prior computer experience using Microsoft Office systems required

Accountabilities

  • Responsible for order entry for inbound and outbound customer calls
  • Research and resolve order issues
  • Process customer orders, follow up as necessary
  • Customer-service role in a call center environment

What is expected of you and others at this level

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members